We want you to be completely in love with your Masymetric piece. If you are not satisfied with it or changed your mind and would like to go for another one, you can simply return the unused and undamaged item within 60 days for an exchange or refund. We require that you send back the original receipt and original packaging for a full refund. Refunds will be issued to the same method of payment as the original payment (credit card purchases will be credited to the original credit card account).
We do not accept returns on:
- Scratched or damaged items
- Altered items. Including any alterations done by entities other than Masymetric Jewelry and that are not on our records
- Items purchased more than 60 days from date of the return request
- Items in damaged packaging
- Items without the original purchase receipt
Masymetric reserves the right to refuse a return or exchange. Government photo ID may be required. Services performed such as delivery, resizing and extensive repair are not refundable.
Guaranteed for life
We offer a life guarantee and provide free maintenance against normal wear and tear due to use over time.
We offer alterations on our products for a fee.
Normal use conditions
Normal wear and tear is fully covered under our life guarantee. Normal wear and tear is light non altering damage and it may include partial or total wear away of patina, tarnishing of polished silver, scuffs, scratches, dirt or discoloration.
It does not include damaging accidents, miss use, tampering or any other abusive/ damaging/ altering acts.
Our life guarantee no longer covers items that undergo repair or alterations with other jewelers. Items that have been tampered with are also no longer under life guarantee.
Damage caused by an error in production is fully covered by our policy, as we fully stand behind our pieces. In the case that we determine an error in production we will offer the customer the choice between a full refund, a replacement or a free repair, regardless of the date of purchase.