How exactly do I return my item?

I accept returns and offer full refunds on unworn items within 7 days of receiving your shipment.

You can start your return process by sending me an email to info@masymetric.com titled Return. Include your order confirmation number in your email.

Once your return is approved, I’ll send you your pre-paid shipping label along with simple instructions on printing and mailing it back to me.

Once I receive the item, I’ll refund your money to the same card you used for your purchase.

What items are non-refundable?

Unfortunately I cannot offer refunds or exchanges on:

• bespoke designs

• any orders customized to your specifications like sized or engraved rings

• items purchased during a sale

• items returned after 7 days of receiving your shipment

• damaged or used items

When will I get my refund?

Refunds are usually processed 1 to 3 business days after your returned piece arrives at our studio. Please allow 10 to 15 days for Credit Card refunds to show up in your bank account. Refunds exclude any shipping fees.

You will be notified via email once your refund is completed.

Do you offer international returns?

Yes I do, but international returns are not free of charge. Unfortunately, I have to charge regular shipping rates (deducted from your refund), when processing international returns.

In order to insure a full refund, please make sure your returned item is:

• Arrived to you less than 7 days ago

• Not worn or used in any way

• Not scratched or damaged in any way

• Not customized to your specific orders

• Not altered or sized by entities other than Masymetric or its Partners

• Not purchased during a sale

• Packaged adequately. Items that arrive damaged due to inadequate packaging will not be refunded or exchanged. They will be returned to the sender on the sender’s expense.

• Returned in its complete original packaging

Have other questions I did not cover?

Please get in touch with me at info@masymetric.com and I’ll get back to you as soon as possible.